Creating Passion

Creating Passionate Performers


What does Passionate Performance look like? How will you know when your employees are giving it? Look for signs of the big payoff from Passionate Performance: discretionary effort – people choosing to do more for you. You’ll know your employees are giving discretionary effort when they:

• choose to work late to complete a project;

• ask how they can better serve another team member or department;

• inquire about how their actions affect another function or the customer;

• make a connection between their decisions and the company’s financial results;

• treat company resources like their own;

• initiate improvements in work methods;

• look beyond their own roles for improvement opportunities; and

• pursue self-development on their own time.